mcdonalds training and development

striving to be the “best first job,” mcdonald’s knows many of its employees are at the beginning of their career path. with the recently launched archways to careers app, mcdonald’s employees can now access many of these professional development opportunities — and new ones — at their fingertips. through a blended learning approach, the initiative seeks to teach employees the “english skills that restaurant employees need most,” such as common words and phrases they will encounter on the job. as john colborn, director of the aspen institute’s skills for america’s future initiative, explains, “when companies like mcdonald’s provide these kinds of programs, they not only enhance life opportunities for their workers, they also gain a more engaged and talented workforce.” with the benefits the archways to opportunity program has brought to both employees and the company, lauber says it “made perfect sense” to take the next step in supporting employees’ professional growth: launching a career development app.




unlike an in-person course or workshop, lauber says, an app proved the best way to “touch as many people as possible.” for busy restaurant workers, it’s critical that they can access everything from career coaching to english courses on the bus ride to work, between the breakfast and lunch rush, or in the comfort of their own home. according to the press release, the credentialed advisors will help restaurant employees “chart a path to achieve the future job or career they desire.” employees can also view education requirements and salaries for roles and industries that, based on conversations with employees, mcdonald’s found to be of high interest, such as health care, technology and finance. however, employees also gain numerous opportunities for personal and professional development on the job, whether it’s learning to communicate with co-workers of different backgrounds or using soft skills like empathy to understand customers’ points of view and provide stellar customer service. although mcdonald’s employees are each unique in their career aspirations, backgrounds and personal interests, they have one thing in common: an employee experience shaped by learning and development.

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