the company had once had a great reputation and solid products, but by the time i got there, it badly needed a boost. the company wasn’t hiring the best people, nor was it investing in training programs to develop them. generally, the company was mired in a “hunker down and don’t spend” mentality that was driving the business right out of business. the company was quickly becoming a “going concern” to its auditors. here’s how we approached it: the first thing we did was establish what skills our company lacked, and which ones had a direct impact on employee performance, engagement, and loyalty. we found that customer service skills, product understanding, and mastery of the company’s computer systems were the most conspicuous skill shortages. all companies have experts — employees who have a more profound knowledge of a particular subject and an interest in sharing that knowledge with others. first we went to a few of the best front-line customer service employees we had — people with a loyal customer following. then we approached two employees who knew the computer system well and solicited their help; again, they were excited by both the attention and the effort to improve the business.
we recorded the programs and created a library of topics for all employees to access at their convenience, housed on the company intranet. employees were accountable for completing the tests and all the action items in their programs. once the initial plan training was completed, employees were free to request other training programs. this quickly changed the ceo’s perspective of training, particularly about the effectiveness of in-house training. taking training in-house not only allows the customization needed to make generic topics specific to the workplace, but also empowers employees to share what they know for the success of everyone in the organization. it shows employees the organization’s commitment to learning, growing, improving and performing. jay forte is a nationally ranked thought leader and president of humanetrics. he is the author of fire up! jay is a member of shrm, astd, the national speakers association and the florida speakers association. trakstar is a multi-product hr software provider helping organizations put the people back in people management.
initially our plan included one specific skill development topic (like learning the computer system) and two general topics ( you’ll learn a wide range of topics including: how to design and structure an inhouse training program, hints and tips for there are several steps to set up an effective in-house training program. although each institution will have specific needs, in house training examples, in house training examples, in-house training meaning, in-house training methods, training topics for employees.
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